FREQUENTLY ASKED QUESTIONS
HOW ARE YOUR CLOTHES SIZES MEASURED?
All of our clothes are displayed in ASIAN SIZES which are typically one size smaller than USA or European sizes. We therefore recommend for our USA and European customers to order ONE SIZE LARGER than you would normally order to ensure best fit.
For more info, see some typical size charts of our products at the bottom of this page.
WHAT ARE THE SHIPPING TIMES IF I ORDER FROM YOU?
We first take 1 to 3 business days to prepare/pack your order. And then shipping typically takes between 7 and 30 days depending on the particular item you have ordered. Generally, shipping to the USA takes 7-12 days, with shipping to other countries taking 10-30 days.
If you order multiple items, it is possible that some items will be sent in separate shipments.
WHERE DO YOU SHIP FROM?
While some of our items are shipped from the USA and the UK, most of our items are shipped direct from our factories in China.
CAN I RETURN OR EXCHANGE MY ORDER?
In the case where you have received an incorrect item (very rare) or if your item is damaged during shipping (again, very rare) then WE WILL FULLY REFUND your purchase price after you have sent us the damaged/incorrect item. In all other cases, we do not accept returns or exchanges and sales are considered final.
IS YOUR SHOP TRUSTWORTHY?
WE R Interactive was formed by professionals in the retail and fashion industries with a collective experience of 50+ years between them. All of our clothing has been carefully selected and curated from some of the most reputable suppliers in the world. Our website technology is based on the highly trusted Shopify platform with the most robust encryption and payment processing infrastructure. We have happily serviced many thousands of customers all over the world - from the USA to Europe and Asia.
CAN I CANCEL MY ORDER
You can cancel an order PRIOR TO THAT ORDER BEING SHIPPED. Once an order is shipped, we do not accept cancellations. If you would like to cancel an order that has just been placed, please contact us ASAP at support@ToVieFor.com and we will help you.
CLOTHING SIZE CHARTS
Below are some of our typical clothing size charts. Note that our sizes are listed in ASIAN SIZES. If you are located in the USA or EUROPE, we recommend that you order ONE SIZE LARGER than you normally do to ensure best fit.